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{"xsrfToken":"80cf9a1a36c85fba032098f160f339bf71f6c5cc_lout","branding":{"id":"5","key":"fsds","name":"Funding Service Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/86081054-d2d4-48cf-9a90-4534d0874bd4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2MDgxMDU0LWQyZDQtNDhjZi05YTkwLTQ1MzRkMDg3NGJkNCI6WyJyZWFkIl19LCJleHAiOjE3Njg0MjA1NTQsIm5iZiI6MTc2ODQxOTk1NH0.0ewYWl29biF5FqkmYgWWbpsjoNaO3G5I6c5-LDujaCY&client=d9b12681-21bd-4a4b-9e4d-6754f2181faf&mode=fit","logoId":"86081054-d2d4-48cf-9a90-4534d0874bd4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MHCLG help center","sharedPortalName":"MHCLG Help Center","userInitialAnnouncementMessageWiki":"<div class=\"panel\" style=\"background-color: #fffae6;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #fffae6;\">\n <h2><a name=\"%F0%9F%9A%A8ImportantUpdate%3ALoginRequiredtoAccesstheHelpCenter\" target=\"_blank\" style=\"text-decoration: underline;\"></a>\uD83D\uDEA8 Important Update: Login Required to Access the Help Center</h2>\n <p><br class=\"atl-forced-newline\"> Starting <b>26 January 2026</b>, all users will be required to <b><a href=\"https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log in or Sign up</a></b> to access the Help Center.</p>\n <p>This change will help us:</p>\n <ul>\n <li>Provide a more personalized support experience</li>\n <li>Improve the security of your information</li>\n <li>Allow you to track your support requests more easily</li>\n </ul>\n <p>What you need to do:</p>\n <ul>\n <li><b><a href=\"https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log in or Sign up</a></b> before above mentioned date.</li>\n <li>Forgot password? - <b><a href=\"https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Reset password here</a></b>.</li>\n </ul>\n <p>Email requests are not impacted.</p>\n <p>Thank you for your understanding and cooperation as we continue to enhance our support experience.</p>\n <p>If you have any questions or need help, please contact support via the portal.</p>\n </div>\n</div>","translations":{"en-US":{"helpCenterTitle":"Welcome to the MHCLG help center","sharedPortalName":"MHCLG Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the MHCLG help center","sharedPortalName":"MHCLG Help Center","announcementMessage":"{panel:bgColor=#fffae6}\nh2. \uD83D\uDEA8 Important Update: Login Required to Access the Help Center\n\\\\\nStarting *26 January 2026*, all users will be required to *[Log in or Sign up| https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals]* to access the Help Center.\n\nThis change will help us:\n* Provide a more personalized support experience\n* Improve the security of your information\n* Allow you to track your support requests more easily\n\nWhat you need to do:\n* *[Log in or Sign up| https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals]* before above mentioned date.\n* Forgot password? - *[Reset password here| https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals]*.\n\nEmail requests are not impacted.\n\nThank you for your understanding and cooperation as we continue to enhance our support experience.\n\nIf you have any questions or need help, please contact support via the portal.\n{panel}","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#00625e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg0MjA1NTQsIm5iZiI6MTc2ODQxOTk1NH0.f9PDZwK-EQWpdJ7fuFCk0kgWtaVHT_e9v1e8WWOd7CM&client=d9b12681-21bd-4a4b-9e4d-6754f2181faf&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#00625e","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"fsds","projectId":10023,"serviceDeskId":5,"name":"Funding Service Support","description":"<p>Welcome! 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upload, Unable to merge multiple documents, File upload error</p>","icon":10525,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[68],"key":""},{"id":"311","name":"Existing user unable to authenticate submission service","descriptionHtml":"","callToAction":"Existing user unable to authenticate submission service","introHtml":"<p>Need help to authenticate submission service</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[69],"key":""},{"id":"458","name":"Grant query for UKSPF programme team","descriptionHtml":"","callToAction":"Grant query for UKSPF programme team","introHtml":"<p>Raise a non-technical query for the UKSPF programme team</p>","icon":10522,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[78],"key":""},{"id":"313","name":"Manage my grant 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errors after uploading template</p>","icon":10532,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[69],"key":""},{"id":"35","name":"FSD email request","descriptionHtml":"","callToAction":"FSD email request","introHtml":"<p>FSD email request</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"172","name":"Get help submitting your data return","descriptionHtml":"","callToAction":"Get help submitting your data return","introHtml":"<p>Please select the issue type and complete the requested data</p>","icon":10503,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"29","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report an issue or 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style=\"background-color: #fffae6;\">\n <h2><a name=\"%F0%9F%9A%A8ImportantUpdate%3ALoginRequiredtoAccesstheHelpCenter\" target=\"_blank\" style=\"text-decoration: underline;\"></a>\uD83D\uDEA8 Important Update: Login Required to Access the Help Center</h2>\n <p><br class=\"atl-forced-newline\"> Starting <b>26 January 2026</b>, all users will be required to <b><a href=\"https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log in or Sign up</a></b> to access the Help Center.</p>\n <p>This change will help us:</p>\n <ul>\n <li>Provide a more personalized support experience</li>\n <li>Improve the security of your information</li>\n <li>Allow you to track your support requests more easily</li>\n </ul>\n <p>What you need to do:</p>\n <ul>\n <li><b><a href=\"https://mhclgdigital.atlassian.net/servicedesk/customer/user/login?destination=portals\" 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