Help Center
  1. Help Center
  2. MHCLG Service Desk

MHCLG Service Desk

Welcome! You can raise a MHCLG Service Desk request from the options provided.

CORE

Add, update or deactivate user account

CORE user management

Powered by Jira Service Management
{"xsrfToken":"dd998f48f22c08e40fe74791213cc0ff4abc577e_lout","branding":{"id":"6","key":"msd","name":"MHCLG Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"msd","projectId":10025,"serviceDeskId":6,"name":"MHCLG Service Desk","description":"<p>Welcome! You can raise a MHCLG Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"69","name":"Access to DELTA","descriptionHtml":"","callToAction":"Access to DELTA","introHtml":"<p>Problems accessing DELTA service including registering</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"52","name":"Add, update or deactivate user account","descriptionHtml":"","callToAction":"Add, update or deactivate user account","introHtml":"<p>CORE user management</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[11],"key":""},{"id":"38","name":"Any other issues (ECLAIMS)","descriptionHtml":"","callToAction":"Any other issues (ECLAIMS)","introHtml":"<p>Check whether any other categories are appropriate before selecting this</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"64","name":"Any other query","descriptionHtml":"","callToAction":"Any other query","introHtml":"<p>Please check whether any other categories are appropriate before using this request</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"62","name":"Any other query (CORE)","descriptionHtml":"","callToAction":"Any other query (CORE)","introHtml":"<p>Please check whether any other categories are appropriate before using this</p>","icon":10480,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[11],"key":""},{"id":"76","name":"Any other query (DELTA)","descriptionHtml":"","callToAction":"Any other query (DELTA)","introHtml":"<p>Please check whether any other categories are appropriate before using this</p>","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"66","name":"API Account for Local Authority","descriptionHtml":"","callToAction":"API Account for Local Authority","introHtml":"<p>Request DELTA API account for Local Authority</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"67","name":"API Account for Supplier","descriptionHtml":"","callToAction":"API Account for Supplier","introHtml":"<p>Request DELTA API account for Supplier</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"65","name":"API issues","descriptionHtml":"","callToAction":"API issues","introHtml":"<p>Report Delta API issues</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"39","name":"Application issues","descriptionHtml":"","callToAction":"Application issues","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"53","name":"Bulk Upload Queries","descriptionHtml":"","callToAction":"Bulk Upload Queries","introHtml":"<p>Upload multiple social housing lettings or sales logs to CORE at once</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"71","name":"Bulk Upload Queries other than H-CLIC","descriptionHtml":"","callToAction":"Bulk Upload Queries other than H-CLIC","introHtml":"<p>Queries relating to uploading data into forms in Excel files</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"40","name":"Claims issues","descriptionHtml":"","callToAction":"Claims issues","introHtml":"","icon":10536,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[13],"key":""},{"id":"79","name":"Community Ownership Fund","descriptionHtml":"","callToAction":"Community Ownership Fund","introHtml":"<p>Issues related to Community Ownership Fund</p>","icon":10533,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[12],"key":""},{"id":"54","name":"Definitions used in CORE log forms and guidance on questions","descriptionHtml":"","callToAction":"Definitions used in CORE log forms and guidance on questions","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"56","name":"EPBR Schemes - Issue","descriptionHtml":"","callToAction":"EPBR Schemes - Issue","introHtml":"","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"72","name":"Financial queries (External to MHCLG)","descriptionHtml":"","callToAction":"Financial queries (External to MHCLG)","introHtml":"<p>Submit a query regarding an amount in your bank account</p>","icon":10536,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[12],"key":""},{"id":"73","name":"Homelessness Case Level Collection (H-CLIC)","descriptionHtml":"","callToAction":"Homelessness Case Level Collection (H-CLIC)","introHtml":"<p>Queries about H-CLIC submissions and reports except USER setup</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"43","name":"Irregularity issues","descriptionHtml":"","callToAction":"Irregularity issues","introHtml":"","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"68","name":"Issues registering as Data Certifier","descriptionHtml":"","callToAction":"Issues registering as Data Certifier","introHtml":"<p>Only use for reporting issues registering as Data Certifier.</p>","icon":10517,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[12],"key":""},{"id":"46","name":"Jaspersoft issues","descriptionHtml":"","callToAction":"Jaspersoft issues","introHtml":"","icon":10528,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[13],"key":""},{"id":"78","name":"MHCLG Internal","descriptionHtml":"","callToAction":"MHCLG Internal","introHtml":"<p>For MHCLG internal users only</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12],"key":""},{"id":"49","name":"Organisation management","descriptionHtml":"","callToAction":"Organisation management","introHtml":"<p>Create a new organisation, edit, merge or remove existing organisations</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"55","name":"Organisation queries including mergers","descriptionHtml":"","callToAction":"Organisation queries including mergers","introHtml":"<p>Report mergers, update organisation details or create new organisation</p>","icon":10513,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[11],"key":""},{"id":"45","name":"Output issues","descriptionHtml":"","callToAction":"Output issues","introHtml":"","icon":10543,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[13],"key":""},{"id":"44","name":"PCR issues","descriptionHtml":"","callToAction":"PCR issues","introHtml":"","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"48","name":"Problems accessing CORE","descriptionHtml":"","callToAction":"Problems accessing CORE","introHtml":"<p>Report an issue reaching the service, logging in or an unusual user experience</p>","icon":10519,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[15],"key":""},{"id":"57","name":"Problems accessing CORE","descriptionHtml":"","callToAction":"Problems accessing CORE","introHtml":"<p>Password and access to CORE system queries</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"47","name":"Question guidance and definitions","descriptionHtml":"","callToAction":"Question guidance and definitions","introHtml":"<p>Answering CORE questions, when a log is required etc.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"74","name":"Report a DELTA Issue","descriptionHtml":"","callToAction":"Report a DELTA Issue","introHtml":"<p>Report an issue or error with DELTA</p>","icon":10513,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[12],"key":""},{"id":"42","name":"Request analysis or tables","descriptionHtml":"","callToAction":"Request analysis or tables","introHtml":"<p>Analysis queries using CORE lettings or sales data</p>","icon":10536,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[15],"key":""},{"id":"61","name":"Request analysis, tables and reports","descriptionHtml":"","callToAction":"Request analysis, tables and reports","introHtml":"<p>Analysis, tables and reports requests</p>","icon":10536,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"41","name":"Schemes and locations for supported housing","descriptionHtml":"","callToAction":"Schemes and locations for supported housing","introHtml":"<p>Create, edit or remove a scheme or location</p>","icon":10533,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[15],"key":""},{"id":"58","name":"Submission date queries","descriptionHtml":"","callToAction":"Submission date queries","introHtml":"<p>Regarding deadlines</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"63","name":"Submission deadlines","descriptionHtml":"","callToAction":"Submission deadlines","introHtml":"<p>Submission deadlines for lettings and sales</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"75","name":"Submission Queries","descriptionHtml":"","callToAction":"Submission Queries","introHtml":"<p>Issues with Submissions</p>","icon":10550,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"59","name":"Supported Housing lettings - Schemes and Locations queries","descriptionHtml":"","callToAction":"Supported Housing lettings - Schemes and Locations queries","introHtml":"<p>Set up, approval and queries about Schemes and Locations</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"70","name":"User accounts – amend my account","descriptionHtml":"","callToAction":"User accounts – amend my account","introHtml":"<p>Amending DELTA user accounts that can’t be amended in My profile</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"77","name":"User accounts – Deactivate a DELTA user","descriptionHtml":"","callToAction":"User accounts – Deactivate a DELTA user","introHtml":"<p>Edit or deactivate a user account on DELTA service</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"36","name":"User management","descriptionHtml":"","callToAction":"User management","introHtml":"<p>Create a new user, edit or remove an existing user</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[15],"key":""},{"id":"37","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>E-CLAIMS User Accounts</p>","icon":10517,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"60","name":"Validation requests and error message queries","descriptionHtml":"","callToAction":"Validation requests and error message queries","introHtml":"<p>Validation requests and error messages</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"80","name":"Validations and errors","descriptionHtml":"","callToAction":"Validations and errors","introHtml":"<p>Data issues when submitting lettings or sales logs</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"86","name":" European Regional Development Fund (ERDF)","descriptionHtml":"","callToAction":" European Regional Development Fund (ERDF)","introHtml":"<p>Issues related to ERDF</p>","icon":10533,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"84","name":" European Social Fund (ESF)","descriptionHtml":"","callToAction":" European Social Fund (ESF)","introHtml":"<p>Issues related to ESIF</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"88","name":"Add / Update / Deactivate TFIS User Account","descriptionHtml":"","callToAction":"Add / Update / Deactivate TFIS User Account","introHtml":"<p>TFIS user management</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"85","name":"Any other TFIS query","descriptionHtml":"","callToAction":"Any other TFIS query","introHtml":"<p>Please check whether any other categories are appropriate before using this</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"50","name":"Create a new TFIS user","descriptionHtml":"","callToAction":"Create a new TFIS user","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"92","name":"Created from JIRA","descriptionHtml":"","callToAction":"Created from JIRA","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"89","name":"e-mail request","descriptionHtml":"","callToAction":"e-mail request","introHtml":"<p>Raised via e-mail</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"51","name":"Infrastructure Help","descriptionHtml":"","callToAction":"Infrastructure Help","introHtml":"","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"93","name":"Jira Created Issue","descriptionHtml":"","callToAction":"Jira Created Issue","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"83","name":"Marks Template Example","descriptionHtml":"","callToAction":"Marks Template Example","introHtml":"","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"87","name":"Migrated Issues","descriptionHtml":"","callToAction":"Migrated Issues","introHtml":"<p>Spicework Tickets</p>","icon":10530,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"91","name":"Migrated Tickets","descriptionHtml":"","callToAction":"Migrated Tickets","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"81","name":"Problem record","descriptionHtml":"","callToAction":"Problem record","introHtml":"","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"90","name":"Problems accessing TFIS","descriptionHtml":"","callToAction":"Problems accessing TFIS","introHtml":"<p>Password and access to TFIS system queries</p>","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"419","name":"Quality Assurance email response","descriptionHtml":"","callToAction":"Quality Assurance email response","introHtml":"<p>Responding to \"errors in 2024/25 CORE lettings logs\" email</p>","icon":10480,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"82","name":"Test for Core team","descriptionHtml":"","callToAction":"Test for Core team","introHtml":"<p>TEst for core team</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"CORE"},{"id":12,"name":"DELTA"},{"id":13,"name":"E-CLAIMS"},{"id":14,"name":"EPB"},{"id":15,"name":"General"}],"orderMapping":{"12":[69,70,77,75,72,71,73,79,68,74,66,67,65,78,76],"11":[52,57,59,55,53,60,58,54,61,62],"14":[56],"13":[37,39,40,43,44,45,46,38],"15":[80,36,41,42,47,48,49,63,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3e19c8fd-5abd-38f0-adf3-3283fd6b677e","appLinkName":"System Confluence","appLinkUrl":"https://dluhcdigital.atlassian.net/wiki","spaceKey":"MSD","spaceName":"MHCLG Service Desk KB","spaceUrl":"https://dluhcdigital.atlassian.net/wiki/spaces/MSD","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":6,"kbLinkDomainURLs":["https://mhclgdigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4NjYxMjUsIm5iZiI6MTc0OTg2NDkyNX0.3d00szucFcY13aZSr1xsJSqQNzVaXPBGE1x0UZRkK5I","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":52,"projectId":10025,"form":{"name":"Add, update or deactivate user account","descriptionHtml":"","callToAction":"Add, update or deactivate user account","intro":"<p>CORE user management</p>","instructions":"","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10106"],"values":[{"value":"10106","label":"CORE","selected":false,"children":[]},{"value":"10107","label":"DELTA","selected":false,"children":[]},{"value":"10108","label":"E-CLAIMS","selected":false,"children":[]},{"value":"10109","label":"EPB","selected":false,"children":[]},{"value":"10110","label":"Infrastructure","selected":false,"children":[]},{"value":"10111","label":"NICORE","selected":false,"children":[]},{"value":"10112","label":"Supporting Families","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Add / Update / Deactivate User Account"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/52","calendarParams":{"firstDay":0,"date":"2025-06-14T02:35:25+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk4NjYxMjUsIm5iZiI6MTc0OTg2NDkyNX0.3d00szucFcY13aZSr1xsJSqQNzVaXPBGE1x0UZRkK5I","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":11,"updated":"2024-05-22T07:26:57.762986153Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"MSD: CORE User Requests","submit":{"lock":false,"pdf":false},"templateFormUuid":"775ad6bd-7434-49cb-9228-fafb44e85571"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please only raise a new request for a new issue. If your issue has already been raised please respond on the existing request."}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"44832850-f34b-4b56-a9e4-ab7a8b944849"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"3821200c-666e-4816-9972-c0852651850b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can create new users by going to the ‘Users’ page and clicking the green ‘Invite user’ button. You can find out who your coordinator is by going to the ‘Users’ page."}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":43},"layout":"default","localId":"df0c4f7c-c18d-42ea-abc9-dcecafe6631d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":44},"layout":"default","localId":"02f4f9d2-004f-46c2-9464-65686ce20125"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":45},"layout":"default","localId":"c642ef08-f108-45ce-8e41-c95c8e557e07"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":47},"layout":"default","localId":"966a8945-89b3-46a3-b5a9-f5a7092ac114"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":48},"layout":"default","localId":"a2ae1832-54f6-43d9-b777-4e4a041c4bae"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can edit users by going to the ‘Users’ page, clicking on a user and clicking ‘Change’ next to the field that needs to be amended. You can find out who your coordinator is by going to the ‘Users’ page. "}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":51},"layout":"default","localId":"7d6cd7cc-2cc6-442e-b386-6be42a3a83d9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":53},"layout":"default","localId":"c6097b1f-5ac6-4612-a089-9139fe736218"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default","localId":"284c946c-f88c-43a6-bf4d-63797c57a6a2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default","localId":"4a4a7d40-63a1-45d5-bbfa-67a1ebfa3ff5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"819692b6-1117-4395-871f-254e45513673"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":61},"layout":"default","localId":"eca52ef8-aef2-4ad6-8007-eeb16a0f2da5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"b5c031fa-47a5-46fd-83b2-59570376bae8"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can deactivate users by going to the ‘Users’ page, clicking on a user and clicking the red ‘Deactivate user’ button at the bottom of the page. You can find out who your coordinator is by going to the ‘Users’ page."}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"e1f647fd-b53d-473e-af58-7b964052dd33"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If a user is deactivated any logs they have submitted will still be viewable and editable by other users at the organisation."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":68},"layout":"default","localId":"0d1fc44e-76c5-49d7-9a73-c59f7babe4f3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"eeac3afe-9b93-417e-b150-e37527039296"}}]}],"conditions":{"67":{"t":"sh","i":{"co":{"cIds":{"40":["4"]}}},"o":{"sIds":["12"]}},"56":{"t":"sh","i":{"co":{"cIds":{"53":["2"]}}},"o":{"sIds":["8"]}},"50":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["5"]}},"46":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["3"]}},"54":{"t":"sh","i":{"co":{"cIds":{"53":["1"]}}},"o":{"sIds":["7"]}},"65":{"t":"sh","i":{"co":{"cIds":{"40":["1","2","3","4"]}}},"o":{"sIds":["13"]}},"49":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["4"]}},"60":{"t":"sh","i":{"co":{"cIds":{"53":["4"]}}},"o":{"sIds":["10"]}},"58":{"t":"sh","i":{"co":{"cIds":{"53":["3"]}}},"o":{"sIds":["9"]}},"42":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["2"]}},"41":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["1"]}},"63":{"t":"sh","i":{"co":{"cIds":{"40":["3"]}}},"o":{"sIds":["11"]}},"52":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["6"]}}},"sections":{"12":{"name":"Unsubscribe from subscription emails","conditions":["67"]},"8":{"name":"Updated email","conditions":["56","52"]},"4":{"name":"Updating an existing user","conditions":["49"]},"13":{"name":"All","conditions":["65"]},"5":{"name":"Existing user details","conditions":["50"]},"10":{"name":"Updated role","conditions":["60","52"]},"2":{"name":"New user details","conditions":["42"]},"7":{"name":"Updated Name","conditions":["54","52"]},"3":{"name":"Account type of new user","conditions":["46"]},"11":{"name":"Deactivating a user","conditions":["63"]},"9":{"name":"Updated telephone number","conditions":["58","52"]},"6":{"name":"Amendment required","conditions":["52"]},"1":{"name":"Creating a new user","conditions":["41"]}},"questions":{"45":{"type":"tl","label":"Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"62":{"type":"cs","label":"Are they a key contact?","description":"Key contacts receive extra emails and notifications about important information, they are also the person we contact if we need to get in touch with the organisation. An organisation can have multiple key contacts.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"40":{"type":"cd","label":"User account management on the CORE service","description":"Please select an option","validation":{"rq":true},"choices":[{"id":"1","label":"Create a new user","other":false},{"id":"2","label":"Update an existing user","other":false},{"id":"3","label":"Deactivate an existing user","other":false},{"id":"4","label":"Unsubscribe from subscription emails","other":false}],"questionKey":""},"44":{"type":"te","label":"Email Address","description":"This will be the log in ID on CORE","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"tl","label":"New name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"68":{"type":"te","label":"Email address of user unsubscribing","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"cs","label":"Change to what role?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data provider (to submit data)","other":false},{"id":"2","label":"Data coordinator (local managers – can also submit data) ","other":false},{"id":"3","label":"Data protection officer (to sign data sharing agreement)","other":false}],"questionKey":""},"59":{"type":"tl","label":"New telephone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"48":{"type":"cs","label":"Are they a key contact?","description":"Key contacts receive extra emails and notifications about important information, they are also the person we contact if we need to get in touch with the organisation. An organisation can have multiple key contacts.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"43":{"type":"tl","label":"Name of new user","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"57":{"type":"te","label":"New email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"tl","label":"Organisation name","description":"","validation":{"rq":true},"jiraField":"customfield_10109","questionKey":""},"47":{"type":"cs","label":"User account type required:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data provider (to submit data)","other":false},{"id":"2","label":"Data coordinator (local managers – can also submit data) ","other":false},{"id":"3","label":"Data protection officer (to sign data sharing agreement)","other":false}],"questionKey":""},"66":{"type":"pg","label":"Any other relevant information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"51":{"type":"te","label":"Email address of existing user ","description":"","validation":{"rq":true},"questionKey":""},"64":{"type":"te","label":"Email address of user to be deactivated","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"53":{"type":"cm","label":"Amendment required","description":"Please select amendments required","validation":{"rq":true},"choices":[{"id":"1","label":"Update name","other":false},{"id":"2","label":"Update email address","other":false},{"id":"3","label":"Update telephone number","other":false},{"id":"4","label":"Update role","other":false}],"questionKey":""}}},"uuid":"775ad6bd-7434-49cb-9228-fafb44e85571"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":11,"updated":"2024-05-22T07:26:57.762986153Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"MSD: CORE User Requests","submit":{"lock":false,"pdf":false},"templateFormUuid":"775ad6bd-7434-49cb-9228-fafb44e85571"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please only raise a new request for a new issue. If your issue has already been raised please respond on the existing request."}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"44832850-f34b-4b56-a9e4-ab7a8b944849"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"3821200c-666e-4816-9972-c0852651850b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can create new users by going to the ‘Users’ page and clicking the green ‘Invite user’ button. You can find out who your coordinator is by going to the ‘Users’ page."}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":43},"layout":"default","localId":"df0c4f7c-c18d-42ea-abc9-dcecafe6631d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":44},"layout":"default","localId":"02f4f9d2-004f-46c2-9464-65686ce20125"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":45},"layout":"default","localId":"c642ef08-f108-45ce-8e41-c95c8e557e07"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":47},"layout":"default","localId":"966a8945-89b3-46a3-b5a9-f5a7092ac114"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":48},"layout":"default","localId":"a2ae1832-54f6-43d9-b777-4e4a041c4bae"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can edit users by going to the ‘Users’ page, clicking on a user and clicking ‘Change’ next to the field that needs to be amended. You can find out who your coordinator is by going to the ‘Users’ page. "}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":51},"layout":"default","localId":"7d6cd7cc-2cc6-442e-b386-6be42a3a83d9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":53},"layout":"default","localId":"c6097b1f-5ac6-4612-a089-9139fe736218"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default","localId":"284c946c-f88c-43a6-bf4d-63797c57a6a2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default","localId":"4a4a7d40-63a1-45d5-bbfa-67a1ebfa3ff5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"819692b6-1117-4395-871f-254e45513673"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":61},"layout":"default","localId":"eca52ef8-aef2-4ad6-8007-eeb16a0f2da5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"b5c031fa-47a5-46fd-83b2-59570376bae8"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinators can deactivate users by going to the ‘Users’ page, clicking on a user and clicking the red ‘Deactivate user’ button at the bottom of the page. You can find out who your coordinator is by going to the ‘Users’ page."}]},{"type":"paragraph","content":[{"type":"text","text":"If you can’t find your coordinator or you are a coordinator and need further assistance please continue here."}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"e1f647fd-b53d-473e-af58-7b964052dd33"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If a user is deactivated any logs they have submitted will still be viewable and editable by other users at the organisation."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":68},"layout":"default","localId":"0d1fc44e-76c5-49d7-9a73-c59f7babe4f3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"eeac3afe-9b93-417e-b150-e37527039296"}}]}],"conditions":{"67":{"t":"sh","i":{"co":{"cIds":{"40":["4"]}}},"o":{"sIds":["12"]}},"56":{"t":"sh","i":{"co":{"cIds":{"53":["2"]}}},"o":{"sIds":["8"]}},"50":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["5"]}},"46":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["3"]}},"54":{"t":"sh","i":{"co":{"cIds":{"53":["1"]}}},"o":{"sIds":["7"]}},"65":{"t":"sh","i":{"co":{"cIds":{"40":["1","2","3","4"]}}},"o":{"sIds":["13"]}},"49":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["4"]}},"60":{"t":"sh","i":{"co":{"cIds":{"53":["4"]}}},"o":{"sIds":["10"]}},"58":{"t":"sh","i":{"co":{"cIds":{"53":["3"]}}},"o":{"sIds":["9"]}},"42":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["2"]}},"41":{"t":"sh","i":{"co":{"cIds":{"40":["1"]}}},"o":{"sIds":["1"]}},"63":{"t":"sh","i":{"co":{"cIds":{"40":["3"]}}},"o":{"sIds":["11"]}},"52":{"t":"sh","i":{"co":{"cIds":{"40":["2"]}}},"o":{"sIds":["6"]}}},"sections":{"12":{"name":"Unsubscribe from subscription emails","conditions":["67"]},"8":{"name":"Updated email","conditions":["56","52"]},"4":{"name":"Updating an existing user","conditions":["49"]},"13":{"name":"All","conditions":["65"]},"5":{"name":"Existing user details","conditions":["50"]},"10":{"name":"Updated role","conditions":["60","52"]},"2":{"name":"New user details","conditions":["42"]},"7":{"name":"Updated Name","conditions":["54","52"]},"3":{"name":"Account type of new user","conditions":["46"]},"11":{"name":"Deactivating a user","conditions":["63"]},"9":{"name":"Updated telephone number","conditions":["58","52"]},"6":{"name":"Amendment required","conditions":["52"]},"1":{"name":"Creating a new user","conditions":["41"]}},"questions":{"45":{"type":"tl","label":"Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"62":{"type":"cs","label":"Are they a key contact?","description":"Key contacts receive extra emails and notifications about important information, they are also the person we contact if we need to get in touch with the organisation. An organisation can have multiple key contacts.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"40":{"type":"cd","label":"User account management on the CORE service","description":"Please select an option","validation":{"rq":true},"choices":[{"id":"1","label":"Create a new user","other":false},{"id":"2","label":"Update an existing user","other":false},{"id":"3","label":"Deactivate an existing user","other":false},{"id":"4","label":"Unsubscribe from subscription emails","other":false}],"questionKey":""},"44":{"type":"te","label":"Email Address","description":"This will be the log in ID on CORE","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"tl","label":"New name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"68":{"type":"te","label":"Email address of user unsubscribing","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"cs","label":"Change to what role?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data provider (to submit data)","other":false},{"id":"2","label":"Data coordinator (local managers – can also submit data) ","other":false},{"id":"3","label":"Data protection officer (to sign data sharing agreement)","other":false}],"questionKey":""},"59":{"type":"tl","label":"New telephone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"48":{"type":"cs","label":"Are they a key contact?","description":"Key contacts receive extra emails and notifications about important information, they are also the person we contact if we need to get in touch with the organisation. An organisation can have multiple key contacts.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"43":{"type":"tl","label":"Name of new user","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"57":{"type":"te","label":"New email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"tl","label":"Organisation name","description":"","validation":{"rq":true},"jiraField":"customfield_10109","questionKey":""},"47":{"type":"cs","label":"User account type required:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data provider (to submit data)","other":false},{"id":"2","label":"Data coordinator (local managers – can also submit data) ","other":false},{"id":"3","label":"Data protection officer (to sign data sharing agreement)","other":false}],"questionKey":""},"66":{"type":"pg","label":"Any other relevant information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"51":{"type":"te","label":"Email address of existing user ","description":"","validation":{"rq":true},"questionKey":""},"64":{"type":"te","label":"Email address of user to be deactivated","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"53":{"type":"cm","label":"Amendment required","description":"Please select amendments required","validation":{"rq":true},"choices":[{"id":"1","label":"Update name","other":false},{"id":"2","label":"Update email address","other":false},{"id":"3","label":"Update telephone number","other":false},{"id":"4","label":"Update role","other":false}],"questionKey":""}}},"uuid":"775ad6bd-7434-49cb-9228-fafb44e85571"},"linkedJiraFields":["customfield_10109"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mhclgdigital","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dd998f48f22c08e40fe74791213cc0ff4abc577e_lout","baseUrl":"https://mhclgdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mhclgdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6073cc8f7d8e46bfa3ae7769f233ef47","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}