{"xsrfToken":"c2af2336067c099e2a47d7dd8bc0204e0d0feaca_lout","branding":{"id":"7","key":"jhfu","name":"Homes for Ukraine Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"jhfu","projectId":10026,"serviceDeskId":7,"name":"Homes for Ukraine Service Desk","description":"<h4><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> To adhere to Data Protection Guidelines you should only include personal data if necessary. When necessary only include a minimum – for example by providing reference numbers or URLs to identify any issues, referring to multiple guests where necessary using first names.</font></h4>\n<ul class=\"alternate\" type=\"square\">\n <li>To enable councils to identify Homes For Ukraine sponsors in their area and record when relevant checks are completed, we will imminently be launching an online system.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>To support this, we are urgently asking councils to share the details of the colleague who will be accessing the online system to identify sponsors and record when checks have been completed.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>These details will be critical to ensuring that information on sponsors can be shared with councils at the earliest opportunity.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"98","name":"Get support with logging in","descriptionHtml":"","callToAction":"Get support with logging in","introHtml":"<p>Use this form to report any issues with logging into the online data platform.</p>","icon":10522,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[16],"key":""},{"id":"96","name":"Get support with policy or delivery queries","descriptionHtml":"","callToAction":"Get support with policy or delivery queries","introHtml":"<p>Use this form to raise policy or delivery queries on the Homes for Ukraine Scheme.</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"95","name":"Get support with technical or IT queries","descriptionHtml":"","callToAction":"Get support with technical or IT queries","introHtml":"<p>Use this form to raise technical queries relating to the online data platform.</p>","icon":10520,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[16],"key":""},{"id":"342","name":"Get support with technical queries (UKVI use only)","descriptionHtml":"","callToAction":"Get support with technical queries (UKVI use only)","introHtml":"<p>Requests from Home office / UKVI teams</p>","icon":10511,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[16],"key":""},{"id":"94","name":"Phone call (Exela use only)","descriptionHtml":"","callToAction":"Phone call (Exela use only)","introHtml":"<p>Issues raised from phone calls</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[16],"key":""},{"id":"99","name":"Register as a New User to access Foundry","descriptionHtml":"","callToAction":"Register as a New User to access Foundry","introHtml":"<p>Use this form to register for the online data platform so you can identify sponsors and record when checks have been completed for Homes for Ukraine.</p>","icon":10517,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[16],"key":""},{"id":"97","name":"Safeguarding","descriptionHtml":"","callToAction":"Safeguarding","introHtml":"<p>Issues raised related to safeguarding</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[16],"key":""},{"id":"101","name":"D-Get support with policy or delivery queries","descriptionHtml":"","callToAction":"D-Get support with policy or delivery queries","introHtml":"<p>Use this form to raise policy or delivery queries on the Homes for Ukraine Scheme.</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"102","name":"Register as a New User*","descriptionHtml":"","callToAction":"Register as a New User*","introHtml":"<p>Use this form to access the online data platform so you can identify sponsors and record when checks have been completed for Homes for Ukraine.</p>","icon":10517,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"100","name":"Request Jira Access","descriptionHtml":"","callToAction":"Request Jira Access","introHtml":"<p>Access required to HfU board.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[95,96,97,98,99,94,342],"32":[94]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JHFU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDAyMDkzMTIsIm5iZiI6MTc0MDIwODExMn0.R4hqm0Ac9Xa86vV1O7n9g-W8JtVc8D8ct_eOGU6jx0Q","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mhclgdigital.atlassian.net/wiki","kbLinkDomainURLs":["https://mhclgdigital.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}