Help Center
Changes to support

DAP Support is now the ADaaS Help Desk. We've changed the name to better reflect the entire offering of our service.

We've also moved our guidance to SharePoint, so it's now accessible to all MHCLG staff without any additional login. Each product we support (DAP, CDS & D4I) has its own site, and these are linked via the ADaaS hub site.

  1. Help Center
  2. ADaaS Help Desk

ADaaS Help Desk

Welcome to the Analytical Data-as-a-Service (ADaaS) Help Desk, formerly known as DAP Support.

  • Request access to something

    New DAP User Request, Request Access to Anything Else
  • Ask for help, advice, or something new

    Password Reset, Restore Files From Backup, Leavers and Movers, Request Help With a Python or R Package Issue, Generic Service Request, New Requirement Request
  • Let us know something isn't working

    Help With An Application Issue, Unable to Connect to DAP Workspace, DAP Performance Issues, Issue with AWS App, Report an Error, Report PyDash/RDash Application Error
  • Dashboard deployment and hosting - D4I, GOV.UK, PyDash & RDash

    External Dashboard Publication, D4I Dashboard Publication, Report PyDash/RDash Application Error, D4I Request, D4I Incident
  • Ask for help with CDS or SQL Server

    Help with CDS, Help with CDS Troubleshooting, Help with SQL server (dap-sql01)
  • Help us improve the DAP and CDS

    Beta Testing Feedback, Beta Testing Enquiries, Share your suggestions for new case study topics
Powered by Jira Service Management
{"xsrfToken":"b094b956c9c2786cc11e30193750b028efaf7c5d_lout","branding":{"id":"8","key":"iss","name":"ADaaS Help Desk","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"iss","projectId":10027,"serviceDeskId":8,"name":"ADaaS Help Desk","description":"<p>Welcome to the Analytical Data-as-a-Service (ADaaS) Help Desk, formerly known as DAP Support.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"225","name":"Beta Testing Enquiries","descriptionHtml":"","callToAction":"Beta Testing Enquiries","introHtml":"<p>Let us know if you're part of the beta testing group and need help with any workspace issues</p>","icon":10472,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[41],"key":""},{"id":"224","name":"Beta Testing Feedback","descriptionHtml":"","callToAction":"Beta Testing Feedback","introHtml":"<p>Use this form to submit beta testing feedback. Current betas are: My CDS Beta, DAP Workspace Upgrades Beta</p>","icon":10499,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[41],"key":""},{"id":"115","name":"D4I Dashboard Publication","descriptionHtml":"","callToAction":"D4I Dashboard Publication","introHtml":"<p>Request publication of a new dashboard on Data For Insights.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[29],"key":""},{"id":"119","name":"D4I Incident","descriptionHtml":"","callToAction":"D4I Incident","introHtml":"<p>Use this option to let us know if something is broken or there is a disruption in service.</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[29],"key":""},{"id":"116","name":"D4I Request","descriptionHtml":"","callToAction":"D4I Request","introHtml":"<p>Use this option to request information/advice or something new.</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[29],"key":""},{"id":"179","name":"DAP Performance Issues","descriptionHtml":"","callToAction":"DAP Performance Issues","introHtml":"<p>Use this option to let us know if your workspace is running slowly, frequently disconnecting, or otherwise not performing as expected.</p>","icon":10550,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[30],"key":""},{"id":"118","name":"External Dashboard Publication","descriptionHtml":"","callToAction":"External Dashboard Publication","introHtml":"<p>Request external publication of a dashboard to gov.uk.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[29],"key":""},{"id":"117","name":"Generic Service Request","descriptionHtml":"","callToAction":"Generic Service Request","introHtml":"<p>If you can't find a suitable request type in our existing options, use this form to ask us for information or advice.</p>","icon":10541,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[20],"key":""},{"id":"176","name":"Help With An Application Issue","descriptionHtml":"","callToAction":"Help With An Application Issue","introHtml":"<p>Let us know if an application within your DAP workspace isn't working as expected.</p>","icon":10508,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[30],"key":""},{"id":"170","name":"Help with CDS","descriptionHtml":"","callToAction":"Help with CDS","introHtml":"<p>Let us know if you need help with loading a new dataset, permissions, or general guidance</p>","icon":10510,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[31],"key":""},{"id":"206","name":"Help with CDS Troubleshooting","descriptionHtml":"","callToAction":"Help with CDS Troubleshooting","introHtml":"<p>Let us know if something isn't working</p>","icon":10472,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[31],"key":""},{"id":"171","name":"Help with SQL server (dap-sql01)","descriptionHtml":"","callToAction":"Help with SQL server (dap-sql01)","introHtml":"<p>Let us know if you need help with DAP-SQL01 (not the CDS)</p>","icon":10510,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[31],"key":""},{"id":"180","name":"Issue with AWS App","descriptionHtml":"<p>If you are having trouble installing the AWS app, please contact LittleFish. We are unable to help with application issues occurring on your DLUHC laptop outside of the DAP. This also applies if the AWS app doesn't open when clicked. For any other connection or access issues, please use the 'Unable to Connect to DAP Workspace' option above.</p>","callToAction":"Issue with AWS App","introHtml":"<p>Use this option if you're having trouble installing or opening the AWS app.</p>","icon":10550,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[30],"key":""},{"id":"227","name":"Leavers and Movers","descriptionHtml":"","callToAction":"Leavers and Movers","introHtml":"<p>Let us know if you or a colleague is leaving your team.</p>","icon":10514,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[20],"key":""},{"id":"104","name":"New DAP User Request","descriptionHtml":"","callToAction":"New DAP User Request","introHtml":"<p>Request a DAP account for a new user.</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[17],"key":""},{"id":"108","name":"New Requirement Request","descriptionHtml":"","callToAction":"New Requirement Request","introHtml":"<p>Use this to request new features or improvements related to the DAP and CDS.</p>","icon":10539,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[20],"key":""},{"id":"105","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Request a new DAP password.</p>","icon":10526,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[20],"key":""},{"id":"107","name":"Report an Error","descriptionHtml":"","callToAction":"Report an Error","introHtml":"<p>Use this to report an issue or disruption of service in any feature related to the DAP or CDS.</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[30],"key":""},{"id":"124","name":"Report PyDash/RDash Application Error","descriptionHtml":"","callToAction":"Report PyDash/RDash Application Error","introHtml":"<p>Report an error relating to an application hosted on PyDash or RDash.</p>","icon":10521,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[29,30],"key":""},{"id":"169","name":"Request Access to Anything Else","descriptionHtml":"","callToAction":"Request Access to Anything Else","introHtml":"<p>If you already have a DAP workspace, you can use this form to request access to data, websites, software, or additional services such as GitHub and CodeCommit.</p>","icon":10504,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[17],"key":""},{"id":"121","name":"Request Help With a Python or R Package Issue","descriptionHtml":"","callToAction":"Request Help With a Python or R Package Issue","introHtml":"<p>If you're having issues installing or using a package in Python or R.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[20],"key":""},{"id":"174","name":"Restore Files From Backup","descriptionHtml":"","callToAction":"Restore Files From Backup","introHtml":"<p>Use this option to request restoration of any files on the Q drive which have been deleted, overwritten, or corrupted.</p>","icon":10505,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[20],"key":""},{"id":"207","name":"Share your suggestions for new case study topics","descriptionHtml":"","callToAction":"Share your suggestions for new case study topics","introHtml":"<p>This could be your own work or a project in DLUHC that you’d like to learn more about</p>","icon":10482,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[41],"key":""},{"id":"122","name":"Unable to Connect to DAP Workspace","descriptionHtml":"","callToAction":"Unable to Connect to DAP Workspace","introHtml":"<p>Can't access your workspace? Upload a screenshot of the error you see.</p>","icon":10519,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[30],"key":""},{"id":"113","name":"Access a Website","descriptionHtml":"","callToAction":"Access a Website","introHtml":"<p>Request access to a new website in the DAP.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"112","name":"Access to Folder Data","descriptionHtml":"","callToAction":"Access to Folder Data","introHtml":"<p>Request access to specific folder locations.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"110","name":"Access to GitHub","descriptionHtml":"","callToAction":"Access to GitHub","introHtml":"<p>Request access to the CommunitiesUK GitHub.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"111","name":"Access to SQL Data","descriptionHtml":"","callToAction":"Access to SQL Data","introHtml":"<p>Request access to specific SQL databases.</p>","icon":10528,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"201","name":"Alerts & Warnings","descriptionHtml":"","callToAction":"Alerts & Warnings","introHtml":"<p>For AWS monitoring emails</p>","icon":10550,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"343","name":"Approvals Test","descriptionHtml":"","callToAction":"Approvals Test","introHtml":"","icon":10511,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"205","name":"CDS Permissions Request","descriptionHtml":"","callToAction":"CDS Permissions Request","introHtml":"","icon":10504,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"114","name":"CodeCommit Access","descriptionHtml":"","callToAction":"CodeCommit Access","introHtml":"<p>Request access to CodeCommit.</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"178","name":"DAP Problem","descriptionHtml":"","callToAction":"DAP Problem","introHtml":"","icon":10550,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"129","name":"Dashboard Request","descriptionHtml":"","callToAction":"Dashboard Request","introHtml":"<p>Dashboard Related Request</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"203","name":"Data Consultancy Request","descriptionHtml":"","callToAction":"Data Consultancy Request","introHtml":"","icon":10491,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"127","name":"e-mail request","descriptionHtml":"","callToAction":"e-mail request","introHtml":"<p>e-mail request</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"228","name":"Help with SQL Server Troubleshooting","descriptionHtml":"","callToAction":"Help with SQL Server Troubleshooting","introHtml":"","icon":10511,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"284","name":"Infrastructure Issue","descriptionHtml":"","callToAction":"Infrastructure Issue","introHtml":"","icon":10469,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"130","name":"Internal Request","descriptionHtml":"","callToAction":"Internal Request","introHtml":"<p>Used for requests from within DAP/CDS team</p>","icon":10458,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"109","name":"Load SQL Data To CDS","descriptionHtml":"","callToAction":"Load SQL Data To CDS","introHtml":"","icon":10528,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"177","name":"New Laptop Setup","descriptionHtml":"","callToAction":"New Laptop Setup","introHtml":"<p>Existing DAP user setup on a new laptop</p>","icon":10470,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"123","name":"New PyDash/RDash Application Request","descriptionHtml":"","callToAction":"New PyDash/RDash Application Request","introHtml":"<p>Request a new application on PyDash or RDash.</p>","icon":10512,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"126","name":"Recreate Deleted WS","descriptionHtml":"","callToAction":"Recreate Deleted WS","introHtml":"<p>Used for requests from users whose workspaces have recently been deleted</p>","icon":10516,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"125","name":"Request New Software","descriptionHtml":"","callToAction":"Request New Software","introHtml":"<p>Let us know if you're interested in getting a new application in the DAP.</p>","icon":10547,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"202","name":"Share your feedback about guidance for the DAP or CDS","descriptionHtml":"","callToAction":"Share your feedback about guidance for the DAP or CDS","introHtml":"<p>Let us know your thoughts on our new and improved guidance</p>","icon":10480,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"173","name":"SQL Notifications","descriptionHtml":"","callToAction":"SQL Notifications","introHtml":"<p>Automatically generated disk space or failed job notifications</p>","icon":10480,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"226","name":"Unhealthy Workspace","descriptionHtml":"","callToAction":"Unhealthy Workspace","introHtml":"","icon":10511,"iconUrl":"https://mhclgdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Request access to something"},{"id":20,"name":"Ask for help, advice, or something new"},{"id":30,"name":"Let us know something isn't working"},{"id":29,"name":"Dashboard deployment and hosting - D4I, GOV.UK, PyDash & RDash"},{"id":31,"name":"Ask for help with CDS or SQL Server"},{"id":41,"name":"Help us improve the DAP and CDS"}],"orderMapping":{"41":[224,225,207],"29":[118,115,124,116,119],"30":[176,122,179,180,107,124],"31":[170,206,171],"21":[170],"17":[104,169],"20":[105,174,227,121,117,108]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISS","userLanguageHeader":"Changes to support","userLanguageMessageWiki":"<p>DAP Support is now the ADaaS Help Desk. We've changed the name to better reflect the entire offering of our service.</p>\n<p>We've also moved our guidance to SharePoint, so it's now accessible to all MHCLG staff without any additional login. Each product we support (<a href=\"https://mhclg.sharepoint.com/sites/DAP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">DAP</a>, <a href=\"https://mhclg.sharepoint.com/sites/CDS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">CDS</a> &amp; <a href=\"https://mhclg.sharepoint.com/sites/D4I\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">D4I</a>) has its own site, and these are linked via the <a href=\"https://mhclg.sharepoint.com/sites/adaas\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ADaaS hub site</a>.</p>","defaultLanguageHeader":"Changes to support","defaultLanguageMessage":"DAP Support is now the ADaaS Help Desk. We've changed the name to better reflect the entire offering of our service.\n\nWe've also moved our guidance to SharePoint, so it's now accessible to all MHCLG staff without any additional login. Each product we support ([DAP|https://mhclg.sharepoint.com/sites/DAP], [CDS|https://mhclg.sharepoint.com/sites/CDS] & [D4I|https://mhclg.sharepoint.com/sites/D4I]) has its own site, and these are linked via the [ADaaS hub site|https://mhclg.sharepoint.com/sites/adaas].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOWIxMjY4MS0yMWJkLTRhNGItOWU0ZC02NzU0ZjIxODFmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE3NzE4MjYsIm5iZiI6MTc1MTc3MDYyNn0.x_d3bfqcfvTZkvqTGhL3QsB8UnC3FbnMv3ntkFTFNng","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mhclgdigital.atlassian.net/wiki","kbLinkDomainURLs":["https://mhclgdigital.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mhclgdigital","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b094b956c9c2786cc11e30193750b028efaf7c5d_lout","baseUrl":"https://mhclgdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mhclgdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d9b12681-21bd-4a4b-9e4d-6754f2181faf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"650d7ab5fe224f76bcb6024b0917d2f0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}